Eligibility:

  • Customer should raise the request for exchange via mail/call/chat/ within 24hrs of receiving the parcel else the request will be rejected.
  • Product should reach to the address provided within 7 days of delivery only after the return request is approved.
  • Product should be unused and properly packed.
  • Exchange is not applicable on offer sale or special sale product, on cosmetic, on lingerie, Jewelry.
  • Images should be shared on mail, if defective product has been delivered.
  • All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner.
  • Items purchased as part of a set or multi-item pack may not be returned individually.
     

Exchange

  • If you are not satisfied with the product you have received or if it is not up to the mark or wrong product has been delivered, then you can opt for exchange.
  • It can be exchanged with similar or alternate product (will be charged of remaining balance, if any. And for balance amount, coupon code or voucher code will be generated which will be valid for a period of two (2) months and it will be fully redeemable).

 

Return

  • Customer should raise the request for exchange via mail/call/chat/ within 24hrs of receiving the parcel else the request will be rejected and once the request is approved the product should reach to the address provided within 7 Days.

 

Discount coupon/credits

  • You can also opt for discount voucher or credits for the product you have sent to us.
  • Voucher will be valid for a period of two (2) months and will be fully redeemable.
  • Voucher code will be shared within 48hrs of receiving the parcel.

 

Courier charges

  • Return Courier charges will be borne by the customer.
  • Courier Charges if paid at the time of placing the order will not be refunded.

 

Preparing the package

  • We don’t have pick up service, hence product should be sent to the address that will be provided by or support team.
  • Ensure all the tags, warranty cards, packaging material etc are intact.
  • Pack the product in a way to ensure that the reverse transit will not damage the product.
  • The package needs to be tracked by you, and delivery to warehouse ensured.
  • We might ask you to share the POD, in case of the package not being traceable, to help locate the package.
  • Kindly bear in mind that the next steps towards exchange or refund can happen only after the package is received at the warehouse.
  • To ensure that we share the same information, do send us a scanned copy of the courier receipt as soon as the package is couriered.

 

For More Details You may write to us at  support@istylefreak.com

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